EMAIL OF COMPLAINT
WHAT IS AN EMAIL OF COMPLAINT?
It is a formal writing in which your objective is to express that you are unhappy with a product, service or experience that did not meet your expectations. In this text you must be polite, give details of the problem, summarize your experience and sometimes ask for compensation.
POSSIBLE TASK:
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but the customer service was unpleasant and your device has still not been repaired.
Write a letter to the company (150 words).
BEFORE YOU START WRITING...
Make a list of the problems you had. This will help you see if they make sense and organize them clearly in your text.
STRUCTURE and USEFUL LANGUAGE
REMEMBER! 
EXAMPLE
SOME TIPS
- Use formal linkers !
- Remember to be polite and formal!
- Do not use contractions:
- can’t, I’ve, don’t
cannot, I have, do not - Use the passive voice when you are narrating what happened.
- I was assured there would be no charge for the phone...
- I was given a new date three times and the phone arrived more than two weeks later.
FORMALITY MATTERS!
